Frequently Asked Questions
Everything you need to know about setting up and enjoying your Geeni smart home experience.
How do I connect my Geeni device to the Wi-Fi network?
To connect your device, download the Geeni app, create an account, and ensure your phone is on a 2.4GHz Wi-Fi network. Follow the in-app instructions to put your device in pairing mode and enter your network credentials.
Do Geeni smart devices work with voice assistants like Alexa or Google Home?
Yes, all Geeni smart devices are compatible with Amazon Alexa and Google Assistant. You can enable the Geeni skill in your respective voice assistant app to control your lights, plugs, and cameras with your voice.
What is your return policy for electronic products?
We offer a 30-day money-back guarantee on all products purchased directly from our store. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Is there a subscription fee for the Geeni security cameras?
No, Geeni cameras do not require a monthly subscription. You can view live feeds and store footage locally using a microSD card, though optional cloud storage plans are available for those who prefer off-site backups.
What should I do if my device is showing as 'Offline' in the app?
First, check that your Wi-Fi router is active and within range of the device. If the connection is stable, try power-cycling the device by unplugging it for 10 seconds and plugging it back in.